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What is Aidvantage?

Aidvantage is a loan servicing company that manages federal student loans on behalf of the Federal Student Aid (FSA) program.

What services does Aidvantage provide?

Aidvantage provides several services including billing, answering borrower questions, processing payments, and helping borrowers enroll in the best repayment plans for their needs.

How does Aidvantage assist in loan repayment?

Aidvantage assists in loan repayment by offering tools like the Loan Simulator to help borrowers see their repayment options and by providing guidance on managing their loans to avoid default.

Is Aidvantage affiliated with the government?

Yes, Aidvantage is affiliated with the United States government as it operates under the Federal Student Aid (FSA) program to service federal loans.

How can borrowers contact Aidvantage for help?

Borrowers can contact Aidvantage through their official website, where they can log in, create an account, and access the Help Center for assistance.

Q: How often does Aidvantage experience outages?

A: Major outages are rare, occurring only a few times a year. Minor issues can happen more frequently.

Q: How long do Aidvantage outages typically last?

A: Most outages are resolved within a few hours. Extended outages lasting more than a day are extremely rare.